Privacy Policy
Last updated: September 30, 2024 | Effective Date: September 30, 2024
1. Introduction
Techrave ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (techrave.com.au), use our services, or communicate with us through various channels including WhatsApp Business API.
We are an Australian company operating under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy describes our practices in relation to information collected from or about you.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- • Contact information (name, email address, phone number, business address)
- • Business information (company name, industry, business requirements)
- • Communication records (emails, chat messages, phone call records)
- • Technical information (IP address, browser type, device information)
- • Website usage data (pages visited, time spent, referral sources)
- • WhatsApp Business messaging data (message content, metadata, delivery status)
2.2 How We Collect Information
- • Directly from you when you contact us, fill out forms, or request services
- • Through our website using cookies and analytics tools
- • Via WhatsApp Business API when you message us
- • During consultations, meetings, and service delivery
- • From public sources and business directories
- • Through referrals from existing clients or business partners
3. How We Use Your Information
We use your personal information for the following purposes:
- • To provide and deliver our IT services and solutions
- • To communicate with you about our services, quotes, and project updates
- • To respond to your inquiries and provide customer support
- • To process payments and maintain billing records
- • To improve our website, services, and customer experience
- • To send you relevant information about our services (with your consent)
- • To comply with legal obligations and resolve disputes
- • To protect against fraud and maintain security
🔒 Your Privacy Rights
- • Access your personal information
- • Correct inaccurate information
- • Request deletion of your data
- • Opt-out of marketing communications
- • Lodge complaints about privacy breaches
📞 Contact for Privacy Matters
4. WhatsApp Business API Specific Provisions
4.1 WhatsApp Data Collection
When you communicate with us via WhatsApp Business API, we collect and process message content, metadata (including delivery and read receipts), and your WhatsApp phone number. This information is collected to provide customer service, respond to inquiries, and deliver our IT services.
4.2 WhatsApp Data Retention
WhatsApp conversation data is retained for the duration necessary to fulfill our business purposes, typically up to 7 years for business records, or as required by Australian law. You may request deletion of your WhatsApp data by contacting us using the details provided in this policy.
4.3 WhatsApp Third-Party Sharing
We do not share your WhatsApp conversation data with third parties except as required by law or with your explicit consent. WhatsApp data may be shared with our authorized employees and contractors who need access to provide you with requested services.
5. Information Sharing and Disclosure
We may share your personal information with:
- • Our employees and contractors who need access to perform their duties
- • Third-party service providers who assist us in delivering our services
- • Professional advisers including lawyers, accountants, and auditors
- • Government agencies when required by law or regulation
- • Other parties with your explicit consent
We do not sell, rent, or lease your personal information to third parties. All third parties who have access to your information are bound by confidentiality obligations and must comply with applicable privacy laws.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- • Secure servers and encrypted data transmission
- • Access controls and authentication systems
- • Regular security audits and updates
- • Employee training on privacy and security practices
- • Incident response procedures for data breaches
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- • Client records: 7 years from completion of services
- • Financial records: 7 years as required by Australian taxation law
- • Marketing communications: Until you unsubscribe or withdraw consent
- • Website analytics: 24 months from collection
- • WhatsApp messages: 7 years for business records purposes
8. Your Rights and Choices
Under Australian privacy law, you have the following rights:
- • Access: Request access to the personal information we hold about you
- • Correction: Request correction of inaccurate or incomplete information
- • Deletion: Request deletion of your personal information (subject to legal requirements)
- • Portability: Request transfer of your information to another service provider
- • Opt-out: Unsubscribe from marketing communications at any time
- • Complaints: Lodge complaints about our privacy practices
To exercise these rights, please contact us using the details provided in Section 12. We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These technologies include:
- • Essential cookies for website functionality
- • Analytics cookies to understand user behavior
- • Marketing cookies for targeted advertising (with consent)
- • Performance cookies to improve website speed and functionality
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also notify you via email or other communication methods.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Contact Details
Company: Techrave
Email: privacy@techrave.com.au
Phone: 0452 488 675
General Email: admin@techrave.com.au
Address: Adelaide, South Australia
13. Complaints Process
If you believe we have breached your privacy, you can lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- • Website: www.oaic.gov.au
- • Phone: 1300 363 992
- • Email: enquiries@oaic.gov.au
14. Governing Law
This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes arising from this policy will be subject to the jurisdiction of Australian courts.